The science to have a rest or how not to be caught on ephemeral stars.
The science to have a rest or how not to be caught on ephemeral stars.
B Izhevsk more than 60 travel agencies. Also there is a possibility
To spend long-awaited holiday practically worldwide.
However not always the conditions of rest promised by tour agency become
Reality.
We have addressed for the information to the lawyer of Committee on protection of the rights
Consumers to Inna Valerevne Dresvjannikovoj. Last year
Young izhevchanka has decided to spend the holiday in Turkey. Thought
To go "savage". Only for acquisition of air tickets has addressed in
Tour agency. Has arrived to Turkey without adventures, there it is remarkable
Has had a rest.
But has come it is time to come back home. Has arrived to the airport, and here
There was an unforeseen. It has appeared, that its plane has already departed
Some hours ago. And on its ticket bought in the tourist
The companies, wrong time of its flying away has been specified. So,
The girl had to spend in another's country even day and, having collected
Last money to get the ticket for the necessary flight. At
Returning to Izhevsk it has shown the companies the claims. That,
In turn, has paid to its damages. It is far not the first
History of "punctures" of tour agencies. Others took place also. For example, firm
Informed the client that he will live after the arrival in
Other country in 4-stars hotel, and in practice it occupy in
3-stars etc. Even rest within republic - and that
It appears poor prepared. A little adult with
Children have decided to meet the third millenium on one of the local
Bases of rest. The firm promised the various cultural program,
Good feast. However the table has been covered very much late,
Practically before approach of New year. The promised separate
Table for children was not, and the cultural program not
Corresponded to the promised. The disappointed people, having arrived to Izhevsk,
Have addressed with the complaint in tour agency. As a result the company has offered
To pay their damages permits in the same camp. Using
Services of travel companies, it is not necessary to forget, that they
Are regulated by the Law on protection of the rights of consumers, and also the Law
"About bases of tourist activity".
So, consumers, you are protected. However, not to get in
Scrupulous situations, first of all learn, whether is at firm
The licence, the certificate for the given round, the legal address.
Attentively familiarise with treaty provisions, which to you
Will suggest to sign. In him all should be specified practically:
Tour agency requisites, the territory name where you go,
Residing conditions (klassnost hotel, room number, on what
Floor you will live, what will be a kind from a window, a beach sandy
Or from a pebble, a diet etc.). Pay attention, will be
Whether to be given to you the transfer (a meeting at the airport, delivery on
To the car to a place of time residing, and also departure to
The airport in a way back). In general, in the contract should be
All complex of given services is specified. Besides, should
To be the information on tour operator (practically all tour agencies of Izhevsk
Are travel agents - the organisations buying the permits in
Large travel companies - tour operators, for example,
Moscow. Tour operators are engaged in the permit organisation).
Also in the contract should be designated: the program, a route,
Conditions of safety of tourists, features of entrance, stay,
Insurance. In turpaket the medical insurance usually enters. If
You are already insured, take an interest in the insurance
To firm, whether will give you free of charge medical aid in that
The country or city where you go. In case of the positive
The answer warn about it firm. It in your interests, as
You will not pay here medstrahovku in turpakete. By the way,
The insurance policy should be in two languages: Russian and
Country state language where you will go. Except all
Other, the tour agency should acquaint you with customs of the country,
To tell about its culture, about rules of entrance to it.
It is necessary to remember, that, being in another's country, you should
To submit to its laws, to respect its traditions and ceremonies. In the contract
Should be noted responsibility of both parties. As tour agencies,
And the client. Quite often happens, when the information on that, for what
Bears responsibility travel company is absent or
It is designated not completely.
Also in the contract sometimes specify possible terms of refusal from
Travel. Though under the Law on protection of the rights of consumers
The consumer has the right at any moment of it to terminate. Only in
This case "traveller" should compensate the actual
Expenses of the company for the organisation of the trip. In a word, in the contract
Everything should be stipulated, up to the information on days of the beginning and
The travel terminations. If any treaty provisions were
Are broken, within 20 days after arrival you have the right
To show the claims to tour agency. In 10-day term it should
To pay your damages. In case of a disputable situation final
Instance of the resolution of conflict is the court. But know, that
To simply your stories about infringement of treaty provisions hardly who
Will believe. It is necessary to fix them in written form and to give
To sign to the guide, colleagues on a trip, the manager of hotel. We hurry
You to calm. As Inna Valerevna, complaints has informed on
Travel companies recently arrives a little. But all
Be equally attentive.
Gulnara Vazihova.
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//* an information Source: AiF Udmurtiyas (d-st) Izhevsk, 31.05.01
//* Reg. Nom. - 1110500071.01-------------------------------------------
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